MY PROMISES WITH QUALITY SERVICE

Recognizes the efforts that each professional needs to realize in order to comply and exceed our visitors' expectations. Through questions and exercises we present the following topics are:

• How well do I know Puerto Rico
• Identify who are our clients
• Quality in the service
• Creating positive impressions
• Structure to receive and handling situations.

Duration: Six (6) hours.
Audience: All personnel.
Amount: twelve to twenty five (12 to 25) participants.
Requirements: Room with A/C, chairs and tables set up in a “U” shape, 2 coffee breaks (a.m. and p.m.).

TODAY IS THE DAY… TO CONTRIBUTE TO MEDICAL TOURISM

Through this workshop, participants will identify how to improve Puerto Rico’s image as a Medical Tourism destination.  They will also relate with new techniques to provide Hospitality. Some of the themes will be:

• Puerto Rico: ideal for Medical Tourism
• Whom do we serve?
• What is Hospitality and what is Quality in Service?
• Communications Skills: How do we want to be perceived?

Duration: Six (6) hours.
Audience: All personnel.
Amount: twelve to twenty five (12 to 25) participants.
Requirements: Room with A/C, chairs and tables set up in a “U” shape, 2 coffee breaks. * White wall or screen for projection.

TODAY IS THE DAY TO DO IT BETTER!

Aimed at the diffusion of knowledge, exaltation of values, and changes in attitudes that manifest in a better understanding of the tourist activity. Learning is enhanced by group exercises, practice and presentations. At the end of the seminar the participants will:

• Understand the importance of providing memorable experiences for tourists, citizens, colleagues, and other agencies.
• Create awareness that tourism is one of the most important dimensions of cultural and economic development.
• Integrate a professional image and successful communication skills in their daily activities.

Duration: Six (6) hours.
Audience: All personnel.
Amount: Twelve to twenty five (12 to 25) participants.
Requirements: Room with A/C, chairs and tables set up in a “U” shape, 2 coffee breaks.

TRAIN THE TRAINER

We will provide the techniques for managers to train their staff and improve their overall performance. It will help achieve standards of performance and it will make the manager's job much easier. Useful tools will be explained and practiced through a structured presentation, such as: a Training Session, Reinforcement Coaching and Corrective Coaching. Once completed the course, each participant will have the opportunity to present a training session in his work area.

Duration: 20 hours
Audience: Management and supervisors.
Amount: Minimum of six (6) to a maximum of ten (10) participants.
Requirements: Room with A/C, chairs and tables set up in a “U” shape, 2 coffee breaks. * White wall or screen for projection.

SEQUENCE OF TABLE SERVICE

This is a great way to refresh your hospitality standards and ensure customer satisfaction for the department. We work together with the manager of the department, to analyze and personalize the sequence of duties according to your needs. Not only are your standards thoroughly discussed, but we also provide the opportunity for each participant to practice the sequence of service.

Duration: Six (6) hours.
Audience: All waiters.
Amount: Minimum of six (6) to a maximum of ten (10) participants.
Requirements: Room with A/C, chairs and tables set up in a “U” shape, 2 coffee breaks (a.m. and p.m.).  * White wall or screen for projection.

SEQUENCE OF SERVICE: HOUSEKEEPING

This is a great way to refresh your hospitality standards and ensure customer satisfaction for the department. We work together with the manager of the department, to analyze and personalize the sequence of duties according to your needs. Not only are your standards thoroughly discussed, but we also provide the opportunity for each participant to practice the sequence of service.

Duration: Six (6) hours.
Audience: All housekeepers.
Amount: Minimum of six (6) to a maximum of ten (10) participants.
Requirements: Room with A/C, chairs and tables set up in a “U” shape, 2 coffee breaks. * White wall or screen for projection.

SEQUENCE OF SERVICE: FRONT DESK

This is a great way to refresh your hospitality standards and ensure customer satisfaction for the department. We work together with the manager of the department, to analyze and personalize the sequence of duties according to your needs. Not only are your standards thoroughly discussed, but we also provide the opportunity for each participant to practice the sequence of service.

Duration: Six (6) hours.
Audience: All Front Desk employees.
Amount: Minimum of six (6) to a maximum of ten (10) participants.
Requirements: Room with A/C, chairs and tables set up in a “U” shape, 2 coffee breaks (a.m. and p.m.).  * White wall or screen for projection.

SEQUENCE OF TOURISM OPERATOR

We discuss the hospitality standards of a tourism operator in order to improve the customer's experience. Through group exercises, we customize the script of a tourist driver. To conclude the workshop, each participant presents the customized script that he prepared through a role-play.

Duration: Six (6) hours.
Audience: All tourist transportation drivers.
Amount: Ten (10) participants.
Requirements: Room with A/C, chairs and tables set up in a “U” shape, 2 coffee breaks. * White wall or screen for projection.

CONFERENCE: TODAY IS THE DAY TO DO IT BETTER

Identifies how knowledge, values and positive attitudes are necessary to improve the services we offer. States strategies to pay extraordinary attention to every client, regardless of our position.

Duration: Four (4) hours.
Audience: All personnel.
Amount: Minimum of twenty (20) to a maximum of fifty (50) participants.
Requirements: Room with A/C, chairs, coffee break.  * White wall or screen for projection.

CONFERENCE: TOURISM TO EXPLORE

Defines what a tourist represents, presents places to explore in Puerto Rico, discusses the "role" of our children as hosts and ambassadors of Puerto Rico and the importance of knowing, preserving and promoting the attractions of our island.

Duration: Four (4) hours.
Audience: Children
Amount: Minimum of twenty (20) to a maximum of fifty (50) participants.
Requirements: Room with A/C, chairs, snacks. * White wall or screen for projection.

CONFERENCE: I AM ACQUAINTED AND CARE FOR PUERTO RICO.

Aimed at establishing the importance of knowing and protecting our tourist attractions and environment for the enjoyment of this and future generations.

Duration: Four (4) hours.
Audience: Students.
Amount: Minimum of twenty (20) to a maximum of fifty (50) participants.
Requirements: Room with A/C, chairs, snacks.  * White wall or screen for projection.

CONFERENCE: TOURISM AND PROFESSIONS IN TOURISM

Presents the "role" of the Tourism Company and the benefit towards our economy and quality of life . It sets the importance of being prepared in the hospitality industry and presents opportunities for study and employment in the various sectors of tourism. In turn, it incorporates how to make a good impression in a job interview.

Duration: Four (4) hours.
Audience: Students
Amount: Minimum of twenty (20) to a maximum of fifty (50) participants.
Requirements: Room with A/C, chairs, snacks. * White wall or screen for projection.

CONFERENCE: EMOTIONAL INTELLIGENCE

Understand feelings, talking about them and handling them in an assertive way, are some of the biggest challenges of mankind. Identify effective ways to develop emotional maturity needed to work in customer service.

Duration: Four (4) hours.
Audience: All personnel.
Amount: Minimum of twenty (20) to a maximum of fifty (50) participants.
Requirements: Room with A/C, chairs, coffee break. * White wall or screen for projection.

CONFERENCE: FIVE SENSES IN THE KITCHEN

Emphasize those moments when you consciously use the five senses to cook in order to provide a memorable dining experience. We will discuss the benefits produced, such as an increase in income.

Duration: Four (4) hours.
Audience: Culinary Arts Students.
Amount: Minimum of twenty (20) to a maximum of fifty (50) participants.
Requirements: Room with A/C, chairs, coffee break. * White wall or screen for projection.

CONVERSATIONAL ENGLISH FOR STUDENTS

Identify the range of resources we have available to improve our conversational English. We devote part of the workshop in practicing pronunciation through role-plays. We relate to new learning techniques . Each student establishes a personal learning progress plan on short term basis.

Duration: Six (6) hours.
Audience: Students.
Amount: Minimum of six (6) to a maximum of ten (10) participants.
Requirements: Room with A/C, chairs and tables set up in a “U” shape, coffee break (a.m. and p.m.). * White wall or screen for projection.

CONVERSATIONAL ENGLISH FOR TOUR OPERATORS

Designed for tourism operators interested in developing basic English conversational skills. We will get familiar with different learning techniques. We will practice pronunciation through exercises simulating typical situations of a tourist carrier.

Duration: Twelve (12) hours.
Audience: Touei with a basic level in English.
Amount: Minimum of six (6) to a maximum of ten (10) participants.
Requirements: Room with A/C, chairs and tables set up in a “U” shape, coffee break (a.m. and p.m.). * White wall or screen for projection.